Littlethorpe Potteries logo

Privacy statement issued by Littlethorpe Potteries

Introduction

The Data Protection Act 2018 (“DPA 2018”) and the General Data Protection Regulation (“GDPR”) impose certain legal obligations in connection with the processing of personal data.

Littlethorpe Potteries is a data controller within the meaning of the GDPR and we process personal data. The firm’s contact details are as follows: Littlethorpe Potteries, Pottery Lane, Littlethorpe, Near Ripon, HG4 3LS. Telephone 01765 607221, email sales@littlethorpepotteries.co.uk

We may amend this privacy notice from time to time. If we do so, we will supply you with and/or otherwise make available to you a copy of the amended privacy notice.

We intend to process personal data for the following purposes:

At the time you contacted us by email/telephone/in person or in writing, you gave consent to us processing your personal data for the purposes listed above.

Persons/organisations to whom we may give personal data

We will share your personal data e.g. name, address & contact number with our courier for delivery of ordered pots.

If the law allows or requires us to do so, we may share your personal data with: the police and law enforcement agencies; courts and tribunals and the Information Commissioner’s Office (“ICO”).

We may need to share your personal data with the third parties identified above in order to comply with our legal obligations, including our legal obligations to you. If you ask us not to share your personal data with such third parties we may need to cease to act.

Retention of personal data

We will keep your details on record for 7 years and thereafter these will be deleted or destroyed.

Requesting personal data we hold about you (subject access requests)

You have a right to request access to your personal data that we hold. Such requests are known as ‘subject access requests’ (“SARs”).

Please provide all SARs in writing marked for the attention of Ruth Curtis.

To help us provide the information you want and deal with your request more quickly, you should include enough details to enable us to verify your identity and locate the relevant information.

Putting things right (the right to rectification)

You have a right to obtain the rectification of any inaccurate personal data concerning you that we hold. You also have a right to have any incomplete personal data that we hold about you completed. Should you become aware that any personal data that we hold about you is inaccurate and/or incomplete, please inform us immediately so we can correct and/or complete it.

Deleting your records (the right to erasure)

In certain circumstances you have a right to have the personal data that we hold about you erased. Further information is available on the ICO website (www.ico.org.uk). If you would like your personal data to be erased, please inform us immediately and we will consider your request. In certain circumstances we have the right to refuse to comply with a request for erasure. If applicable, we will supply you with the reasons for refusing your request.

The right to restrict processing and the right to object

In certain circumstances you have the right to ‘block’ or suppress the processing of personal data or to object to the processing of that information. Further information is available on the ICO website (www.ico.org.uk). Please inform us immediately if you want us to cease to process your information or you object to processing so that we can consider what action, if any, is appropriate.

Automated decision-making

We do not intend to use automated decision-making in relation to your personal data.

Complaints

If you have requested details of the information we hold about you and you are not happy with our response, or you think we have not complied with the GDPR or DPA 2018 in some other way, you can complain to us. Please send any complaints to Ruth Curtis at sales@littlethorpepotteries.co.uk